Organizations are increasingly investing in incident management tools to address not only incident resolution—but also prevention, learning, and process improvement. But with so many incident management tools to choose from, where do you turn?
At Instatus, we’ve recently added comprehensive monitoring and incident management features to our platform. In the development process, we spent a lot of time exploring what different incident management tools offer—and what they’re missing.
Read on for our list of the best incident management tools on the market.
Incident management tools are designed with various features that help to detect, analyze, and fix critical incidents that could cause disruptions to an organization if not resolved quickly.
The main goal of these tools is to restore normal service operations while minimizing negative impacts on business activities and ensuring quality. This is usually done through a combination of automated and manual processes.
Some of the key features that incident management tools offer include:
Take Instatus, for example. We help organizations cover all of their bases—from monitoring to status pages—so that they can act quickly and effectively when incidents occur. This improves customer satisfaction, reduces downtime or disruptions, and minimizes negative impacts on business operations.
Incident management tools are designed to help teams respond to an unplanned event or service interruption and restore the service to its operational state. These tools and automation and AIOps help teams identify and fix problems quickly.
Incident management tools provide a way to keep track of important information about any incident, such as its timeline and who was involved. This detailed record-keeping is crucial for post-incident analysis and for developing strategies to prevent similar incidents in the future.
Incident management tools facilitate communication during an incident. They ensure that all relevant parties are informed about the incident’s status, which helps coordinate the response effectively.
Incident management tools can be used across the company to manage any incident. This promotes smoother teamwork as everyone uses a common platform and follows a standardized process for incident management.
Incident management isn’t just about dealing with incidents but preventing them. A well-designed incident management system will assist in identifying, reporting, managing, and learning from incidents.
The incident management tool should be easy to use and require minimal training. The user interface should be simple.
Good incident management tools are open, reliable, and adaptable. They should be able to expand rapidly to meet the changing needs associated with a given incident and its cascading effects.
A good tool should allow the sharing of certain types of data (say, for collaboration between your IT and legal departments during an investigation). Data segregation is the process of separating certain data sets from other data sets so that different access policies can be applied to those data sets.
Automation speeds things up by collating data and immediately giving incident managers access to identify and deal with critical issues in time to uphold service level agreements (SLAs).
Consider your budget and the value you’re getting for your money. Make sure you’ll still be able to afford the tool if your usage or team increases.
Instatus is a status page and monitoring solution with intuitive incident management features to keep your team informed and on track.
You can use Instatus to set up a range of monitors (website, API, SSL, etc.) across your entire stack and get real-time updates on the availability of your services. On-call schedules, routing rules, and a range of alerting options like calls, SMS, email, and messaging apps ensure that the right people are notified automatically. Collaboration tools like comments and activity logs also capture team input on alerts and incidents so nothing gets lost in the shuffle.
Our free forever plan provides access to 15 monitors, 3-minute checks, email alerts, and a public status page that supports up to 200 subscribers. We also offer three paid plans for larger businesses.
The Pro plan ($15/month) offers 50 monitors, 30-second checks, SMS and phone alerts, unlimited team members, and one custom domain for your status page. Upgrade to the Business plan ($225/month) for a monitor limit of 1,000, additional on-call members, and more custom domains. There’s also a customizable Enterprise plan for high-volume monitoring and incident management needs.
Opsgenie is a modern incident management tool that helps businesses respond to critical issues before they impact their operations. It offers reliable alerting, on-call management, advanced reporting, and integration with various tools, making it a comprehensive solution for teams of all sizes.
Opsgenie offers different pricing tiers based on the features and capabilities you need. The pricing starts from the Free plan for small teams and goes up to the Enterprise plan ($29/user/month) for advanced incident management and collaboration.
The pricing is based on a per-user, per-month basis, with discounts available for larger teams.
4.7 out of 136 reviews
PagerDuty helps teams manage unplanned and critical work effectively. With automated incident management, easy on-call schedules, and integration with various services, PagerDuty enables real-time collaboration and efficient incident response.
PagerDuty offers different pricing plans for incident response and digital operations management.
The plans range from a free plan for small teams to more advanced plans for growing teams and enterprises. Additional features such as AIOps, automation actions, stakeholder licenses, and status pages can be added to customize the plan.
4.6 out of 207 reviews
ServiceNow platform leverages AI to drive growth and lower business costs.
It offers a range of products and solutions to accelerate business innovation and enhance customer and employee experiences. ServiceNow has also expanded its generative AI capabilities, allowing for improved issue resolution and developer productivity.
Contact sales for a quote.
4.5 out of 204 reviews
Incident.io is an incident management platform that allows organizations to seamlessly collaborate and manage incidents without leaving Slack.
It offers features such as customizable workflows, automation, insights, and integrations with popular tools. With incident.io, teams can empower anyone to own an incident, save time, improve visibility, and ultimately build stronger products and happier teams.
incident.io offers three pricing plans—Starter Plan ($16+/month), Pro Plan ($10k+year), and Enterprise Plan (custom).
The Starter Plan suits small teams and startups, while the Pro Plan is designed for high-growth startups and scaleups. The Enterprise Plan provides advanced incident management for larger organizations with tailored solutions.
5.0 out of 86 reviews
Rootly is an incident management platform that helps teams improve their reliability by automating tedious processes and integrating with various tools.
It offers features like managing incidents directly from Slack, encoding incident processes, tracking follow-ups, and collaborating on retrospectives. The platform is designed to meet regulated industries' security and compliance needs.
Rootly offers two “plans”—a 14-day free trial and an Enterprise plan.
The free trial allows unlimited incidents, postmortems, teams, services, and integrations. The Enterprise plan includes additional features such as unlimited organizations, automated workflows, custom data retention policies, and bulk user discounts.
5.0 out of 44 reviews
FireHydrant is an incident response and alerting platform designed to automate and streamline the incident management process.
It integrates with various tools, provides turn-by-turn guidance in Slack, facilitates collaborative retrospectives, and offers actionable insights to improve reliability. With its customizable features and seamless integrations, FireHydrant is well-suited for fast-growing engineering teams.
FireHydrant offers three pricing plans—Free, Pro ($500/month), and Enterprise (custom).
The Free plan includes essential features for individual users and small teams. The Pro plan offers enhanced automation, coordination, communication, and additional features such as alert routing and incident analytics for 20 users.
The Enterprise plan provides advanced controls and support for large organizations, including unlimited runbooks, private incidents, and dedicated customer success.
4.4 out of 46 reviews
Splunk is a unified security and observability platform that helps organizations prevent significant issues, absorb shocks, and accelerate transformation.
Source It offers real-time monitoring, threat detection, and faster issue resolution to enhance enterprise resilience.
Contact sales for a quote.
4.6 out of 50 reviews
The xMatters service reliability platform offers automated incident response and management, streamlined operations workflows, and low-code workflows to address reliability issues proactively.
Source It helps teams with incident response, automated communications, and collaboration.
xMatters offers four plans—Free, Starter ($9/user/month), Base ($39/user/month), and Advanced (custom).
Higher-tier plans offer additional features such as custom incident templates, auto-escalation rules, service health monitoring, and more.
4.4 out of 485 reviews
Squadcast is an incident management and response platform that helps companies streamline their workflows and improve their reliability.
Source It offers a wide range of features such as on-call scheduling, escalation policies, status pages, runbooks, and in-depth analytics, all designed to enhance collaboration and efficiency during incident resolution.
Squadcast offers four plans—Free, Pro ($12/user/month), Premium ($19/user/month), and Enterprise ($26/user/month).
The Pro plan is a good starting point for small teams, but limitations like limited integrations and low user caps may make it hard to use as your team grows.
4.5 out of 225 reviews
Incident management tools are essential for SaaS providers, DevOps teams, and developers. They enable prompt incident resolution, prevent future disruptions, and improve operational efficiency. Benefits include maintaining service availability and customer satisfaction, enhancing resilience, and streamlining IT operations.
At Instatus, we arm our customers with an advanced incident management platform that is geared towards keeping their services running and delighting their users. Our comprehensive solution includes automated alerting, monitoring, and reporting features, allowing customers to improve their service performance and reduce operational costs.
Try Instatus today for free and lift your service reliability to new heights.
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